Privacy Policy

This Privacy Policy explains how Ragnaro Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access or use the website ragnarocasino.co and related services (the “Services”). It is designed to comply with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable regulatory requirements of the UK Gambling Commission (UKGC).

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Eligibility and Age Restriction

Our Services are strictly intended for individuals aged 18 years or over. We do not knowingly collect or process personal data of individuals under the age of 18. If we become aware that such data has been collected, we will take immediate steps to delete it.

We also implement identity verification procedures to ensure compliance with UKGC regulations, including age and identity checks.

2. Data Controller

Ragnaro Casino acts as the data controller for the personal data you provide and that we collect through your use of our Services.

If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected].

3. Personal Data We Collect

We collect different types of personal data depending on how you interact with our Services.

3.1 Information You Provide

Full name, date of birth, and gender.
Residential address and proof of address.
Email address and telephone number.
Account login credentials.
Payment details (e.g. card information, e-wallet accounts).
Identity verification documents (passport, driving licence, utility bills).
Communications with customer support.

3.2 Automatically Collected Data

IP address and geolocation data.
Device information (browser type, operating system).
Usage data (pages visited, session duration, click behaviour).
Cookies and tracking technologies.

3.3 Financial and Transaction Data

Deposit and withdrawal history.
Payment method details (Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, bank transfer).
Betting activity, including stakes, winnings, and losses.

3.4 Responsible Gambling Data

Deposit limits, session limits, and cooling-off periods.
Self-exclusion status (including GamStop integration).
Behavioural indicators used to detect problematic gambling.

4. How We Use Your Data

We process your personal data for the following purposes:

4.1 Account Management

Creating and managing your account.
Verifying your identity (KYC checks).
Processing deposits and withdrawals in GBP (£).

4.2 Legal and Regulatory Compliance

Meeting obligations under UKGC regulations.
Preventing fraud, money laundering, and terrorist financing.
Enforcing age restrictions (18+ requirement).
Ensuring compliance with responsible gambling requirements.

4.3 Service Delivery

Providing access to games, betting features, and promotions.
Managing bonuses and ensuring fair wagering conditions.
Monitoring gameplay for fairness and security.

4.4 Responsible Gambling

Identifying risky behaviour patterns.
Applying limits, restrictions, or interventions.
Supporting self-exclusion via GamStop.
Providing access to support organisations such as BeGambleAware and GamCare (0808 8020 133).

4.5 Marketing and Communication

Sending promotional offers and updates (only where permitted).
Personalising your experience.
Conducting surveys and feedback collection.

You may opt out of marketing communications at any time.

4.6 Security and Fraud Prevention

Detecting suspicious or fraudulent activity.
Preventing bonus abuse and unfair practices.
Protecting the integrity of our platform.

5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

Contractual necessity: To provide our Services and manage your account.
Legal obligation: To comply with UK laws and UKGC requirements.
Legitimate interests: For fraud prevention, security, and service improvement.
Consent: For marketing communications and certain cookies.

6. Sharing Your Data

We may share your personal data with the following categories of recipients:

6.1 Regulatory Authorities

UK Gambling Commission (UKGC).
Law enforcement agencies.
Financial regulators and tax authorities.

6.2 Service Providers

Payment processors (e.g. PayPal, Neteller, Skrill, card providers).
Identity verification providers.
IT and hosting providers.
Customer support platforms.

6.3 Responsible Gambling Services

GamStop (self-exclusion database).
BeGambleAware and GamCare where appropriate.

6.4 Fraud Prevention Agencies

We may share your data with fraud prevention agencies to detect and prevent illegal activity. If fraud is detected, you may be refused certain services.

We ensure all third parties process your data in accordance with data protection laws and appropriate safeguards.

7. International Transfers

Your data may be transferred outside the United Kingdom. When this occurs, we ensure adequate protection through:

UK adequacy regulations.
Standard contractual clauses.
Other legally approved safeguards.

8. Data Retention

We retain your personal data only for as long as necessary:

Account data: Retained for at least 5 years after account closure (to comply with legal obligations).
Financial records: Retained as required by anti-money laundering laws.
Responsible gambling data: Retained to support regulatory compliance and player protection.

After retention periods expire, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure (“right to be forgotten”), where applicable.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests.
Right to withdraw consent at any time.

To exercise your rights, contact [email protected].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Cookies and Tracking Technologies

We use cookies to enhance your experience and improve our Services.

Types of Cookies

Essential cookies: Required for website functionality.
Performance cookies: Help us understand how users interact with the site.
Functional cookies: Remember preferences and settings.
Marketing cookies: Used for advertising and analytics.

You can manage your cookie preferences through your browser settings.

11. Data Security

We implement robust technical and organisational measures to protect your personal data, including:

Encryption of sensitive data.
Secure payment processing systems.
Access controls and authentication procedures.
Continuous monitoring for vulnerabilities.

Despite these measures, no system is completely secure, and you share information at your own risk.

12. Responsible Gambling and Player Protection

As a UK-facing gambling platform, we prioritise player protection and responsible gambling.

We provide:

Deposit limits, loss limits, and session limits.
Cooling-off periods and account suspension options.
Self-exclusion via GamStop.
Access to support services such as: BeGambleAware GamCare (0808 8020 133).

We may process behavioural data to identify harmful gambling patterns and intervene when necessary.

13. Payment Information

We support various secure payment methods commonly used in the United Kingdom, including:

Visa and Mastercard.
PayPal.
Neteller and Skrill.
Paysafecard.
Apple Pay and Google Pay.
Bank transfer.

All transactions are processed securely, and we do not store full card details on our servers.

14. Marketing Communications

We may send you marketing communications if you have opted in or where permitted by law.

These may include:

Promotions and bonus offers.
Updates on new games and features.
Personalised recommendations.

You can unsubscribe at any time by:

Clicking the unsubscribe link in emails.
Updating your account preferences.
Contacting customer support.

We do not send marketing communications to individuals who have self-excluded or are registered with GamStop.

15. Automated Decision-Making

We may use automated systems to:

Detect fraud and suspicious activity.
Identify bonus abuse.
Assess responsible gambling risks.

These systems help ensure fairness, security, and compliance with regulatory requirements. You have the right to request human review of certain automated decisions.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal data.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our Services.

Any updates will be posted on this page, and where appropriate, we will notify you via email or website notification.

18. Complaints

If you believe your data has been mishandled, you may contact us first at [email protected].

You also have the right to file a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO).

19. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

Email: [email protected].

By using Ragnaro Casino, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described above.