Privacy Policy

Ragnaro Casino (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our services, including our website, gaming platform, and related features.

This Policy is designed to comply with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international standards such as the General Data Protection Regulation (GDPR), where applicable.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with our platform.

1.1 Personal Information

This includes information that can identify you as an individual, such as:

Full name.
Date of birth.
Residential address.
Email address.
Phone number.
Government-issued identification (for verification purposes).
Payment details (e.g, PayID, POLi, BPAY, Visa/Mastercard, crypto wallet details).

1.2 Account and Transaction Data

When you register and use our services, we collect:

Username and account credentials.
Deposit and withdrawal history.
Gaming activity (including pokies, sports betting on AFL, NRL, and horse racing).
Bonus usage (e.g, welcome bonuses, free spins).
Communication records with customer support.

1.3 Technical and Usage Data

We automatically collect certain information when you access our platform:

IP address.
Device type and operating system.
Browser type.
Log files and timestamps.
Cookies and tracking technologies.

1.4 Sensitive Information

In limited cases, we may collect sensitive data for compliance purposes, such as:

Identity verification documents.
Responsible gambling indicators (e.g, self-exclusion requests).

2. How We Use Your Information

We process your personal data for the following purposes:

To create and manage your account.
To verify your identity and comply with legal obligations.
To process deposits and withdrawals (including PayID, POLi, BPAY, and other supported methods).
To provide access to pokies, betting markets, and other gaming services.
To personalise your experience and tailor promotions.
To communicate with you regarding your account, bonuses, or support queries.
To detect and prevent fraud, money laundering, and other illegal activities.
To comply with regulatory requirements, including obligations related to ACMA oversight.
To support responsible gambling initiatives.

We only process your data when we have a lawful basis to do so, such as:

Your consent.
Contractual necessity.
Legal obligations.
Legitimate business interests.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyse platform performance.

Cookies help us:

Remember your login details.
Track usage patterns.
Improve site functionality.
Deliver relevant promotions.

You can manage or disable cookies through your browser settings; however, doing so may affect your ability to use certain features.

4. Disclosure of Your Information

We may share your personal data with trusted third parties under strict confidentiality agreements.

These include:

Payment providers (e.g, PayID, POLi, BPAY, card processors, crypto gateways).
Identity verification services.
Fraud detection and anti-money laundering services.
Customer support providers.
IT and hosting service providers.

We may also disclose your information:

To comply with legal obligations.
In response to lawful requests from regulators or authorities.
To protect our rights, users, and platform integrity.

We do not sell your personal data to third parties.

5. International Data Transfers

Your personal data may be transferred and processed outside Australia.

When this occurs, we ensure appropriate safeguards are in place, such as:

Data protection agreements aligned with GDPR standards.
Transfers to jurisdictions with adequate data protection laws.

By using our services, you consent to such transfers where necessary.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy.

Retention periods may vary depending on:

Legal and regulatory requirements.
Anti-money laundering obligations.
Dispute resolution needs.

When your data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your location and applicable law, you may have the following rights:

Access your personal data.
Request correction of inaccurate information.
Request deletion of your data.
Restrict or object to processing.
Withdraw consent at any time.
Request data portability (where applicable).

Australian users may exercise their rights under the Australian Privacy Principles, while users in other jurisdictions may have rights under GDPR or similar laws.

To exercise your rights, contact us at: [email protected].

8. Data Security

We implement robust technical and organisational measures to protect your data, including:

Encryption of sensitive information.
Secure servers and firewalls.
Access controls and authentication protocols.
Continuous monitoring for suspicious activity.

While we take security seriously, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Responsible Gambling and Player Protection

We are committed to responsible gambling practices and protecting players.

We may use your data to:

Monitor betting behaviour.
Identify signs of problematic gambling.
Offer self-exclusion or limit-setting tools.

If you need support, you can contact Gambling Help Online at 1800 858 858 for confidential assistance in Australia.

10. Marketing Communications

We may send you promotional communications, including:

Welcome bonuses.
Free spins on pokies.
Special offers and events.

You can opt out at any time by:

Clicking the unsubscribe link in emails.
Contacting our support team.

We will not send marketing communications without your consent where required by law.

11. Children’s Privacy

Our services are strictly intended for individuals aged 18 and over.

We do not knowingly collect personal data from minors. If we become aware that a minor has provided information, we will take steps to delete it immediately.

12. Third-Party Links

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

Legal requirements.
Business practices.
Technology or services.

When we make significant changes, we will notify you through our platform or via email.

Your continued use of our services after updates constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected].

We aim to respond promptly and resolve any issues in accordance with applicable privacy laws.

15. Legal Compliance and Regulatory Framework

Ragnaro Casino operates in alignment with applicable legal and regulatory standards, including:

The Australian Privacy Act 1988 (Cth).
The Australian Privacy Principles (APPs).
Anti-Money Laundering and Counter-Terrorism Financing obligations.
International data protection frameworks such as GDPR where relevant.

We also acknowledge the role of the Australian Communications and Media Authority (ACMA) in overseeing online gambling services and ensuring compliance within Australia.

Our platform is designed to provide a secure and transparent environment for every punter who wants to have a crack — whether enjoying pokies, placing a bet on the AFL, or having a punt on the Melbourne Cup during a relaxed arvo session.

We prioritise trust signals important to Australian users, including:

Fast and secure PayID deposits.
AUD account support.
Local-friendly payment methods.
Responsive customer support.

Your privacy is a core part of that trust, and we remain committed to protecting it at every step.