Privacy Policy

Last updated: April 20, 2026.

Ragnaro Casino (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use our website and services. It also outlines your rights under applicable data protection laws.

This Privacy Policy applies to all users accessing ragnarocasino.co, including users located in Canada. By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Legal Framework

We process personal data in accordance with applicable data protection laws, including:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
  • Provincial privacy laws where applicable (e.g, Ontario privacy requirements under iGaming Ontario and AGCO frameworks).
  • The General Data Protection Regulation (GDPR) where applicable for users located in the European Economic Area (EEA).

Where multiple laws apply, we adhere to the highest standard of protection.

2. Information We Collect

We collect different types of personal data depending on how you interact with our platform.

2.1 Information You Provide Directly

  • Full name.
  • Date of birth (to verify legal age).
  • Residential address.
  • Email address (e.g, [email protected] communications).
  • Phone number.
  • Payment information (e.g, Interac e-Transfer details, credit/debit card data, crypto wallet addresses).
  • Account credentials (username and password).

2.2 Automatically Collected Information

  • IP address.
  • Device type, operating system, and browser type.
  • Geolocation data (approximate location).
  • Usage data (pages visited, time spent, clicks).
  • Cookies and tracking identifiers.

2.3 Financial and Transaction Data

  • Deposit and withdrawal history.
  • Payment method preferences (e.g, Interac, iDebit, Visa, Mastercard, cryptocurrency).
  • Currency usage (primarily CAD for Canadian users).
  • Bonus usage and wagering activity.

2.4 Responsible Gambling Data

  • Self-exclusion requests.
  • Deposit limits and session limits.
  • Behavioral indicators related to responsible gambling.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Account Management

  • Creating and maintaining your account.
  • Verifying your identity and age.
  • Providing customer support.

3.2 Transaction Processing

  • Processing deposits and withdrawals (including Interac e-Transfer and other Canadian-preferred methods).
  • Preventing fraudulent transactions.
  • Managing bonuses and wagering requirements.

3.3 Legal and Regulatory Compliance

  • Meeting obligations under Canadian laws, including anti-money laundering (AML) requirements.
  • Complying with provincial regulatory expectations (e.g, iGaming Ontario standards).
  • Responding to lawful requests from authorities.

3.4 Security and Fraud Prevention

  • Detecting suspicious activity.
  • Preventing account abuse or unauthorized access.
  • Monitoring for fraudulent payment behavior.

3.5 Marketing and Promotions

  • Sending promotional offers (e.g, match bonuses, free spins).
  • Providing personalized gaming experiences.
  • Notifying users of updates and features.

You can opt out of marketing communications at any time.

3.6 Responsible Gambling

  • Monitoring user behavior to detect potential gambling harm.
  • Enforcing self-exclusion and limits.
  • Providing access to support services such as ConnexOntario (1-866-531-2600) and Problem Gambling Helpline (1-888-230-3506).

4. Legal Basis for Processing

Where GDPR applies, we rely on the following legal bases:

  • Contractual necessity: To provide gaming services.
  • Legal obligation: To comply with regulatory requirements.
  • Legitimate interests: For fraud prevention and platform security.
  • Consent: For marketing communications and certain tracking technologies.

You may withdraw consent at any time where applicable.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience.

Types of cookies used:

  • Essential cookies: Required for platform functionality.
  • Performance cookies: Help us understand how users interact with the site.
  • Functional cookies: Remember preferences (e.g, language settings).
  • Marketing cookies: Deliver personalized offers and promotions.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact site functionality.

6. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

6.1 Service Providers

  • Payment processors (e.g, Interac, iDebit, Visa, crypto providers).
  • Identity verification services.
  • Hosting and IT infrastructure providers.

6.2 Regulatory Authorities

  • Provincial regulators where required (e.g, iGaming Ontario, AGCO frameworks).
  • Law enforcement agencies when legally obligated.

6.3 Fraud Prevention Agencies

  • Organizations that help detect and prevent fraud and financial crime.

6.4 Corporate Transactions

  • In the event of a merger, acquisition, or restructuring, your data may be transferred.

All third parties are required to handle your data securely and in compliance with applicable laws.

7. International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside of Canada.

When this occurs, we ensure:

  • Adequate safeguards are in place.
  • Data protection standards equivalent to Canadian or GDPR requirements are maintained.
  • Standard contractual clauses or similar mechanisms are used where required.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Providing services.
  • Meeting legal and regulatory obligations.
  • Resolving disputes.
  • Enforcing agreements.

Typically:

  • Account data is retained for at least 5 years after account closure (in line with AML regulations).
  • Transaction records are retained as required by financial regulations.

After retention periods expire, data is securely deleted or anonymized.

9. Data Security

We implement robust security measures to protect your data, including:

  • Encryption of sensitive data (SSL/TLS).
  • Secure payment processing systems.
  • Access controls and authentication measures.
  • Regular security audits and monitoring.

While we take strong precautions, no system is completely secure. Users are responsible for keeping login credentials confidential.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

10.1 Access and Portability

  • Request access to your personal data.
  • Obtain a copy of your data in a structured format.

10.2 Correction

  • Request correction of inaccurate or incomplete data.

10.3 Deletion

  • Request deletion of your personal data, subject to legal obligations.

10.4 Restriction and Objection

  • Restrict or object to certain types of processing.

10.5 Withdrawal of Consent

  • Withdraw consent for marketing or data processing where applicable.

10.6 Complaint

  • File a complaint with a data protection authority in Canada or your jurisdiction.

To exercise your rights, contact us at [email protected].

11. Responsible Gambling and Privacy

We take responsible gambling seriously and may process certain behavioral data to:

  • Identify harmful patterns (e.g, excessive deposits, chasing losses).
  • Apply restrictions or interventions.
  • Enforce self-exclusion programs.

This processing is conducted in line with regulatory expectations and player protection standards.

Canadian users can access support through:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.

12. Payment Information and Canadian Context

For Canadian users, we prioritize trusted payment methods such as:

  • Interac e-Transfer (widely used and secure).
  • Interac Online.
  • iDebit and InstaDebit.
  • Visa and Mastercard.
  • Cryptocurrency options.

All payment data is processed through secure, compliant providers. We do not store full card details on our servers.

Transactions are typically conducted in Canadian dollars (CAD), ensuring transparency and avoiding unnecessary conversion fees.

13. Age Restrictions

Ragnaro Casino is strictly for individuals who meet the legal gambling age in their jurisdiction.

For Canadian users, this typically means:

  • 19+ in most provinces.
  • 18+ in Alberta, Manitoba, and Quebec.

We verify age during registration and may request additional documentation. Accounts found to belong to underage users will be suspended and data handled in accordance with legal requirements.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing the privacy policies of any external sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may occur due to:

  • Legal or regulatory updates.
  • Changes in our services or technology.
  • Improvements in data protection practices.

Updated versions will be posted on this page with a revised “Last updated” date. Continued use of our services indicates acceptance of the updated policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Email: [email protected].

We aim to respond to all inquiries promptly and in accordance with applicable data protection laws.

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