Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Ragnaro Casino (“Casino,” “we,” “us,” or “our”). By registering an account or using the Casino, you agree to be bound by these Terms. If you do not agree, you must not use the services.

1. Eligibility

To use the Casino, you must meet all of the following requirements:

You must be at least 19 years of age (or the legal gambling age in your province, whichever is higher).
You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction.
You must not reside in a jurisdiction where online gambling is prohibited or restricted.
You must provide accurate, complete, and up-to-date personal information during registration.

Canadian players are responsible for ensuring compliance with provincial laws. Online gambling in Canada is regulated at the provincial level, including iGaming Ontario (AGCO) in Ontario and BCLC in British Columbia. Players outside provincially regulated platforms participate at their own discretion.

We reserve the right to request proof of age and identity at any time. Failure to provide such documentation may result in account suspension or closure.

2. Account Registration and Management

Each user is permitted to register only one account. Multiple accounts created by the same individual, household, IP address, or device are strictly prohibited.

By creating an account, you agree that:

All information provided is truthful and accurate.
You will maintain the confidentiality of your login credentials.
You are solely responsible for all activity conducted through your account.

The Casino reserves the right to:

Suspend or terminate accounts suspected of fraudulent or abusive behavior.
Refuse account registration at its sole discretion.
Close duplicate accounts and void any associated winnings.

You must notify us immediately at [email protected] if you suspect unauthorized access to your account.

3. Identity Verification (KYC)

To comply with regulatory obligations, we implement Know Your Customer (KYC) procedures.

You may be required to submit:

Government-issued identification (passport, driver’s license).
Proof of address (utility bill, bank statement).
Proof of payment method ownership.

Verification may be required before withdrawals are processed. Failure to complete verification may result in delays or account restrictions.

4. Deposits and Withdrawals

Accepted Payment Methods

We support a range of payment methods commonly used in Canada, including:

Interac e-Transfer (preferred and most trusted method).
Interac.
iDebit and.
Visa and.
Cryptocurrency (where available).

All transactions are processed in Canadian Dollars (CAD).

Deposits

Deposits must originate from accounts registered in your name.
Minimum and maximum deposit limits may apply.
Funds are credited once payment confirmation is received.

Withdrawals

Withdrawals are subject to verification and security checks.
The Casino reserves the right to use the same payment method for withdrawals as used for deposits where possible.
Processing times may vary depending on the method selected.
Maximum withdrawal limits may apply per day, week, or month.

We may delay or refuse withdrawals if there is suspicion of fraud, bonus abuse, or violation of these Terms.

5. Bonuses and Promotions

The Casino may offer bonuses, including deposit match bonuses, free spins, and promotional rewards.

General Bonus Rules

Bonuses are subject to wagering requirements, typically ranging from 30x to 40x unless otherwise stated.
Winnings derived from bonus funds cannot be withdrawn until wagering requirements are met.
Certain games may contribute differently toward wagering requirements.

Restrictions

Players may only claim each promotion once unless explicitly stated otherwise.
Abuse of bonuses (e.g, low-risk betting, hedging strategies) is strictly prohibited.
The Casino reserves the right to cancel bonuses and confiscate winnings obtained through misuse.

Ontario-Specific Notice

Players located in Ontario may be subject to stricter promotional rules under iGaming Ontario regulations, including limitations on public advertising of bonuses. Promotions may be restricted or modified accordingly.

6. Game Rules and Fair Play

All games offered by the Casino are provided by licensed software providers and are designed to ensure fair outcomes using Random Number Generators (RNG).

By participating in games, you agree that:

Game results are final once confirmed.
Malfunctions or technical errors may void game outcomes.
The Casino reserves the right to correct errors in balances, bets, or payouts.

Use of automated systems, bots, or external software to gain an unfair advantage is strictly prohibited.

7. Responsible Gambling

We are committed to promoting responsible gambling and providing tools to help players maintain control.

Player Protection Tools

You may request:

Deposit.
Loss.
Session time.
Temporary or permanent.

To activate any of these measures, contact [email protected].

Support Resources (Canada)

If you need assistance, you can contact:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

Gambling should be a form of entertainment, not a way to generate income. If your play stops feeling like fun and starts feeling like pressure, it’s time to step back.

8. Anti-Money Laundering (AML)

The Casino complies with applicable anti-money laundering regulations and implements strict AML procedures.

You agree that:

Funds deposited must originate from legitimate sources.
You will not use the Casino for money laundering, fraud, or any illegal activity.

We reserve the right to:

Monitor transactions for suspicious activity.
Request additional documentation.
Report suspicious behavior to relevant authorities.
Freeze or close accounts involved in AML violations.

9. Prohibited Activities

The following activities are strictly forbidden:

Fraudulent transactions or chargebacks.
Collusion with other players.
Exploiting system bugs or technical glitches.
Using VPNs or masking location to bypass restrictions.
Bonus abuse or manipulation of promotional systems.

Violation of these rules may result in account termination, forfeiture of winnings, and legal action where applicable.

10. Account Suspension and Closure

We may suspend or close your account if:

You violate these Terms.
You fail verification checks.
There is suspicion of fraud or illegal activity.
You request self-exclusion.

Upon closure:

Remaining balances may be returned subject to verification.
Bonus funds and associated winnings may be forfeited.

11. Limitation of Liability

To the fullest extent permitted by law:

The Casino is not liable for any losses arising from use of the services.
We do not guarantee uninterrupted or error-free operation.
We are not responsible for technical failures, connectivity issues, or third-party service disruptions.

Your use of the Casino is at your own risk.

12. Intellectual Property

All content on the Casino, including text, graphics, logos, and software, is owned by or licensed to the Casino.

You may not:

Copy, distribute, or reproduce content without permission.
Use the Casino’s branding for commercial purposes.

13. Privacy and Data Protection

We collect and process personal data in accordance with applicable privacy laws.

By using the Casino, you consent to:

Collection and storage of your personal data.
Use of data for account management, fraud prevention, and regulatory compliance.

We implement appropriate security measures to protect your information.

14. Dispute Resolution

If you have a complaint, you should first contact customer support at [email protected].

Complaint Process

Submit your complaint with full details.
We will review and respond within a reasonable timeframe.
If unresolved, disputes may be escalated to an independent third party where applicable.

For Canadian players, disputes may also be directed to relevant provincial authorities depending on jurisdiction, such as iGaming Ontario or BCLC.

15. Governing Law

These Terms are governed by applicable laws and regulations relevant to the operation of the Casino.

Players are responsible for understanding and complying with local laws in their province or territory. Participation in offshore platforms may not be regulated in the same way as provincially licensed operators.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect upon publication.
Continued use of the Casino constitutes acceptance of the updated Terms.

We recommend reviewing this page regularly.

17. Contact Information

For any questions, concerns, or support requests, you may contact us at:

Email: [email protected].

Our support team is available to assist with account issues, payments, responsible gambling tools, and general inquiries.